Roblox Help Guides
These guides answer the questions Roblox players ask most about their account, their settings and the devices Roblox runs on. Each one starts with the direct answer and then walks through the steps.
Roblox changes its rules often, and 2026 brought several big changes: age checks for chat, Roblox Plus replacing Premium, and self-service account deletion. Every guide here reflects the rules as they stand in September 2026.
All Help guides
- How Old Do You Have to Be to Play Roblox?
Roblox has no single minimum age: accounts are grouped by age, from Roblox Kids (5-8) to Roblox Select (9-15), with chat unlocked by age checks.
- How to Add Trusted Connections on Roblox
What trusted connections are on Roblox, who can add them after the age check, and why teens must confirm a real-world relationship with a QR code or contacts.
- How to Cancel Roblox Premium or Roblox Plus
How to cancel a Roblox Premium or Roblox Plus subscription on the web, iPhone or Android, and what changed when Plus replaced Premium in 2026.
- How to Change Your Display Name on Roblox
How to change your Roblox display name for free, how it differs from your username, and why a new display name can be rejected.
- How to Clear the Roblox Cache on PC, Mac and Mobile
How to clear Roblox's cache on Windows, Mac, Android and iPhone to fix crashes, errors and loading problems. Your account and items are not affected.
- How to Delete a Roblox Account (2026)
How to delete or deactivate your Roblox account from your privacy settings, what you need first, and how deactivation differs from deletion.
- How to Get a Refund on Roblox
When Roblox gives refunds and when it doesn't: charges made without permission, app store purchases, gift cards, and Robux spent in games.
- How to Get Voice Chat on Roblox (2026 Age Check)
How to turn on voice chat on Roblox in 2026: pass the age check, then connect in games that support voice. Phone verification no longer works.
- How to Join a Group (Community) on Roblox
How to find and join a group on Roblox, now called communities: search, join or request to join, and how many you can be in.
- How to Make a Group (Community) on Roblox
How to create a group on Roblox, now called a community: the Robux cost, the steps, and what you can do with it once it exists.
- How to Make a Private Server on Roblox
How to create a private server in a Roblox game, what it costs, how to invite connections, and why some games do not offer them.
- How to Play Roblox on a Chromebook
How to install and play Roblox on a Chromebook through the Google Play Store, what the Chromebook needs, and why school Chromebooks often block it.
- How to Redeem a Roblox Gift Card
How to redeem a Roblox gift card at roblox.com/redeem, why it doesn't work in the app, and what to do when a code is rejected.
- How to Shift Lock on Roblox
How to turn on shift lock in Roblox on PC and mobile, what it does, and why some games do not allow it.
- How to Trade on Roblox (2026)
How trading works on Roblox in 2026: who can trade, which items can be traded, how to send an offer, and how to avoid trading scams.
- How to Uninstall Roblox on PC, Mac and Mobile
How to uninstall Roblox and Roblox Studio on Windows, Mac, iPhone and Android, and how to remove the leftover files for a clean reinstall.
- How to Update Roblox on PC, Mac, Phone and Console
How to update Roblox on Windows, Mac, iPhone, Android, Xbox and PlayStation, and what to do when the update gets stuck.
- Is Roblox Cross-Platform?
Yes, Roblox is cross-platform: PC, Mac, phones, tablets, Xbox, PlayStation and Meta Quest players share the same servers, accounts and progress.
- Is Roblox on Nintendo Switch? (2026)
Roblox is not available on Nintendo Switch or Switch 2 in 2026. Which consoles and devices Roblox does run on, and what Switch owners can do.
- Why Is Roblox So Laggy? 8 Fixes That Work
Why Roblox lags, frame drops versus network lag, and 8 fixes for PC and mobile, from graphics quality to background apps.